Equipment Rental Agreement and Terms of Service

Last Updated: July 2026

Welcome to Mitten Moving Tote Co. LLC. By accessing or using our website (mittentotes.com) or booking a rental through our platform, you agree to these Terms of Service.

NOTICE: Michigan law establishes rights and obligations for parties to rental agreements. This agreement is required to comply with the Truth in Renting Act. If you have a question about the interpretation or legality of a provision of this agreement, you may want to seek assistance from a lawyer or other qualified person.

1. THE PARTIES AND EQUIPMENT

This Equipment Rental Agreement ("Agreement") is entered into by and between Mitten Moving Tote Co. LLC ("Owner") and the individual or entity executing this document online or via signature ("Renter"). Owner hereby leases to Renter, and Renter hereby rents, the heavy-duty plastic moving totes, dollies, and optional rental add-ons (collectively, the "Equipment") specified in the approved booking request.

2. RENTAL PERIOD & SCHEDULED TIMES

Standard Period: The standard rental period is fourteen (14) calendar days from the date of delivery.
Delivery & Pickup Logistics: Renter is solely responsible for ensuring an authorized adult (18 years or older) is present during the coordinated delivery and pickup time windows to verify quantities and sign off on equipment condition.
Missed Windows: If Owner is unable to deliver or collect Equipment at the scheduled addresses during the agreed-upon window due to Renter's absence, a $30.00 missed appointment fee will be assessed for each occurrence.

3. PRICING & EXTENSION CHARGES

Renter agrees to pay the base rental package rate corresponding to their selected tier at the time of reservation. If Equipment needs to be kept beyond the standard 2-week rental period, Renter will automatically be billed weekly extension charges at the following rates:

10-Tote Extension: $20.00 per additional week or $4 per additional day
20-Tote Extension: $40.00 per additional week or $7 per additional day
40-Tote Extension: $60.00 per additional week or $9 per additional day
60-Tote Extension: $80.00 per additional week or $12 per additional day
Add-On Items (Hand-Trucks/ 3-in-1 Dollies): Billed at their standard 2-week baseline rate for every subsequent 2-week block

4. POSSESSION, CARE, & RESTRAINED USE

Care, Custody, & Control: Renter acknowledges they have full care, custody, and control of the Equipment from the moment it is dropped off until it is formally collected by Owner.
Prohibited Materials: Equipment shall not be used to store or transport hazardous, toxic, chemical, or corrosive materials, unsealed liquids, or any substances that could permanently contaminate or damage the plastic. The storage totes have a weight limit of 65lbs.
Safety Restriction: Totes are designed strictly for inanimate cargo. Under no circumstances shall the Equipment be used to house, shelter, or transport children, individuals, or live animals.
Alterations and Adhesives: Renter shall make no permanent alterations to the Equipment. Renter may only use the index cards and sleeves provided in the complimentary kit. Use of duct tape, packing tape, or permanent markers directly on the Equipment is strictly prohibited and will trigger cleaning or replacement fees.

5. DAMAGED, DIRTY, OR UNRETURNED EQUIPMENT

Renter assumes all risk of loss, theft, destruction, or damage to the Equipment from any cause whatsoever while in their possession.

Cleaning Fees: Totes must be returned empty and free of debris, dirt, or tape residue. Totes requiring deep cleaning or chemical scrubbing to return them to a rentable status will incur a $3.00 per box cleaning fee.
Replacement Costs: If Equipment is lost, stolen, destroyed, or damaged beyond ordinary wear and tear, Renter will be charged the full replacement value:

27-Gallon Moving Tote (Body and Lid): $15.00 each
Standard Tote Dolly: $50.00 each
Two-Wheeled Hand-Truck $100.00 each
3-in-1 Convertable Cosco Dolly: $150.00 each
Moving Blanket: $10.00 each

Uncommunicated Loss (30 Days): If Equipment is not available for collection within thirty (30) days following the scheduled return date, and Renter has failed to arrange an official extension, Owner will deem the items stolen or permanently lost and will immediately charge Renter's credit card on file for the total replacement value of all outstanding inventory.

6. CANCELLATION POLICY

48+ Hours Notice: Cancellations made 48 hours or more prior to the scheduled delivery time window will receive a 100% full refund.
Late Cancellation: Cancellations made within the 48-hour window preceding delivery will be subject to a $50.00 late cancellation fee to offset logistical prep and vehicle routing. Same-day cancellations or field refusals are non-refundable.

7. PAYMENT METHOD & AUTHORIZATION

Renter must provide a valid credit card at checkout to lock in their booking. Renter explicitly authorizes Mitten Moving Tote Co. LLC to securely keep this credit card on file for the duration of the rental loop and to charge it for any valid extension fees, cleaning fees, unreturned equipment values, or damage penalties incurred under the terms of this contract.

8. INDEMNIFICATION & LIMITATION OF LIABILITY

Indemnity: Renter agrees to defend, indemnify, and hold harmless Mitten Moving Tote Co. LLC, its members, owners, and operators from any and all liability, claims, losses, or legal costs (including attorney fees) arising out of injuries, property damage, or death to any person or animal resulting directly or indirectly from the Renter's handling, stacking, loading, loading failures, or general use of the Equipment.
Limitation of Liability: Owner is a rental supplier only and does not assist with packing, lifting, or physical moving logistics. In no event shall Mitten Moving Tote Co. LLC be held liable for any incidental, indirect, special, or consequential damages (including damaged household valuables, floor scuffs, or vehicle damages) connected with this rental.

9. Governing Law & Severability

This Agreement shall be construed, interpreted, and governed in accordance with the laws of the State of Michigan. If any individual clause or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the validity and enforceability of all remaining structural clauses shall remain entirely unaffected.

BY COMPLETING THE BOOKING REQUEST AND ACCEPTING DELIVERY, THE RENTER ACKNOWLEDGES THEY HAVE READ, UNDERSTOOD, AND EXPLICITLY AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OUTLINED IN THIS MICHIGAN EQUIPMENT RENTAL CONTRACT.

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