Privacy Policy

Last Updated: July 2026

At Mitten Moving Tote Co. LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mittentotes.com, or use our moving tote rental services.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or could reasonably be linked with you ("Personal Information"). We collect this information in two ways: directly from your inputs and automatically through your website interaction.

A. Information You Provide Directly to Us

When you fill out our online booking request form or communicate with us, you voluntarily provide:

• Contact Information: Full Name, Phone Number, and Email Address.
• Logistical Details: Scheduled Drop-Off Address and Pick-Up Address.
• Order Details: Selected rental packages, custom request details, optional add-on equipment, and any special notes or questions you submit.
• Billing Data: Credit card numbers or other secure payment tokens used to guarantee reservations and cover potential extensions or damages (processed securely via our third-party payment gateways; we do not store raw credit card numbers on our servers).

B. Information Collected Automatically

When you navigate mittentotes.com, we may automatically collect certain device and browsing information using cookies, log files, and web beacons. This includes:

• IP addresses, browser type, operating system, and language preferences.
• Referring URLs, pages viewed, time spent on specific pages, and clickstream tracking data to help us optimize our site’s layout and user experience.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to run our daily business operations and provide you with seamless moving tote logistics. Specifically, we use your data to:

• Process, confirm, schedule, and execute your moving tote delivery and pickup windows.
• Send order confirmations, delivery reminders, receipt copies, and customer service updates.
• Respond to your questions, custom quote requests, or booking inquiries submitted via our contact form.
• Bill your card for base rentals, authorized extensions, cleaning fees, or replacement costs as outlined in our Equipment Rental Agreement.
• Identify, mitigate, and prevent fraudulent booking requests or spam submissions (including hidden honeypots and automated bot checks).
• Analyze website traffic metrics to improve our online experience and performance.

3. SHARING AND DISCLOSING YOUR DATA

We do not sell, rent, trade, or lease your Personal Information to third parties for marketing purposes. We only share your data with trusted third-party service providers who assist us in operating our business and serving you:

• Form & Contact Processors: Third-party form APIs (such as Web3Forms) securely route your booking requests from our website code directly into our business email system.
• Payment Processors: Secure, PCI-compliant merchant services process your credit card tokens safely to prevent unauthorized billing access.
• Legal & Compliance Authorities We may disclose your information if legally required to do so by Michigan or federal law, court order, or government regulation, or to protect the safety, rights, and property of Mitten Moving Tote Co. LLC or our customers.

4. DATA SECURITY AND RETENTION

• Security Measures: We implement industry-standard technical and organizational security measures to shield your Personal Information from accidental loss, disclosure, modification, or unauthorized access. All online forms utilize encrypted transmission channels.
• Data Retention: We retain your contact and logistical information only for as long as necessary to complete your rental loop, resolve outstanding extension billing, maintain accurate tax records, or fulfill other legitimate business or legal obligations.

5. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your legal location, you may have specific rights regarding your Personal Information, which may include the right to:

• Request access to the exact pieces of Personal Information we have collected about you.
• Request that we correct or update inaccurate or outdated data.
• Request that we permanently delete your Personal Information from our active business databases (subject to certain data retention requirements mandated by legal or tax frameworks).
• Opt out of automated web cookies by adjusting your internet browser settings.

To exercise any of these rights, please email us directly at the address listed below.

6. CHILDREN'S PRIVACY

Our website and equipment rental services are intended strictly for adults and businesses. We do not knowingly collect, request, or maintain Personal Information from children under the age of 18. If we learn that a child under 18 has inadvertently provided us with data, we will take immediate steps to delete it.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time to reflect operational adjustments or legal updates. When changes are made, we will post the updated version directly on our website and refresh the "Effective Date" at the top of this document. We encourage you to review this policy periodically.

8. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us at:

• Email: mittenmovingtotes@gmail.com
• Text/Phone: 616-202-2134
• Web: mittentotes.com